Shipping & Returns

Customer Service
Order & Payment
Your order of Den's Tea products can be placed by our secure website, our toll free number at 877-DENSTEA (336-7832) or by faxing to 877-336-7822.
Terms are pre-paid with credit card or PayPal. We accept Visa, MasterCard, American Express and Discover.
If you would like to pay with a personal check or money order, please send it with your order to the following address:

Den's Tea
2281 W. 205th Street, Suite105
Torrance, CA 90501

Shipping Policy & Rates
We generally ship orders within 3 business days after being received. Occasionally, high order volume during special sales and the holidays require several additional days for shipping. Shipments to Alaska, Hawaii and Puerto Rico are sent via USPS Priority Mail. Orders to the continental US are sent via USPS Priority Mail or UPS Ground. The following chart shows the shipping destination and associated rates.
Please call if you have special shipping needs and we'd be happy to give you a quote.
Shipping Destination Your
Purchase
S&H Your Purchase S&H Your Purchase S&H
U.S.A. ≤$29.99 $5.00 ≤$49.99 $3.00 ≥$50.00 FREE
Canada ≤$39.99 $10.00 ≤$84.99 $7.00 ≥$85.00 FREE
If you purchase the $3 Green Tea Sampler for Novices: This Sampler is a special promotional item and not counted as a total purchase of $50 for free shipping.
To our Canadian Customers: We will ship your order by Priority Mail International. The only exception is for the $3 Green Tea Sampler which will be sent by First Class Mail International. Canadian deliveries may take up to 10 business days depending on the delivery area and season.
Unfortunately, we cannot control whether duties or taxes will be added to items sent outside the United States. If you have any questions about additional costs added by Canadian Customs, please contact your local government office.

Japan Up!
Japan UpWe will enclose the latest issue of Japan Up! magazine with your order of over $50. Japan Up! is Los Angeles's FIRST monthly English language publication aimed at introducing Japan, authentic Japanese cuisine and people living in the Greater Los Angeles area.

'Japan Up!' provides informative articles about the latest trends in food, culture, and entertainment coming out of Japan. Additionally 'Japan Up!' shares information about Japanese related businesses in the greater Los Angeles area and provides details about popular Japanese restaurants, Japanese food recipes, Japanese fashion, Japanese cosmetics and even beauty tips.

This offer is for Continental US orders only and is not for gift orders.

Return Policy
Our goal is your complete satisfaction and enjoyment. If you are not satisfied with our products for any reason, please contact us by phone at 877-336-7832 or by e-mail at info@denstea.com within 30 days of your order.
  • We will replace the tea or refund the price of the tea and shipping costs if the return is a result of our error.
  • If the return is for other reasons, we will credit your Den's Tea account for the price of the tea.
  • To return, wrap the package securely and send it to:
    Den's Tea
    2281 W. 205th St., Suite 105
    Torrance, CA 90501
    Please include your name, address, and phone number.

Privacy Policy
Den's Tea, Inc. will never disclose, sell or rent your personal information to any third party. The information you provided to us is strictly used for your order purpose and all information about our customers and their orders are absolutely confidential.
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